Neal’s Yard Remedies
Neal’s Yard Remedies Frankincense Cleansing Set
Neal’s Yard Remedies Frankincense Cleansing Set
@cosme rating: 3.9/7.0
Moisturizing face wash for fresh newborn skin (makeup remover & face wash set)
✓ 100% authentic
✓ Ships from Japan in 3-5 days
✓ Duties prepaid for US orders
✓ Tracked delivery via Japan Post
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What it is
"Rough, dull, rough skin. " This face wash set moisturizes and smooths the skin that is damaged by dryness and UV rays every day. Even in the season when sebum increases, it thoroughly removes only dirt without burdening the skin and leaving it moisturized. It is luxuriously formulated with plant ingredients, and has a treatment effect like a beauty serum, giving you firm, moisturized skin every time you wash. Makeup remover. Frankincense cleansing cream. cream type. For moist, smooth, firm, beautiful skin + Facial cleanser. Frankincense facial wash. milk type. For a plump, bright skin impression with lasting moisture Frankincense cleansing cream 100g x 1, Frankincense facial wash 100ml x 1. in a special box.
Ingredients
How to use
We ship internationally from Japan!
Frequently Asked Questions
Is this authentic?
Yes. We only buy from official retailers and directly from the brands here in Japan. Never resellers, never grey market stock.
We are beauty lovers too, so we know the worry, especially with something you are putting on your face. Authenticity is 100% guaranteed by us.
What are your shipping rates?
On orders under US$75, shipping is a flat US$20 to the United States and US$10 to all other countries.
Orders of US$75 or more ship free, applied automatically at checkout. Your exact shipping cost is shown before you pay.
How long does delivery take?
These estimates are for International Airmail (Tracked) and include 3 to 5 business days of processing in Japan.
- United States: 12 to 15 business days
- Canada, United Kingdom, France, Germany: 9 to 12 business days
- Australia, New Zealand, Denmark, Finland, India, Indonesia, Italy, Netherlands, Spain, Sweden, Switzerland: 10 to 13 business days
- China, Hong Kong, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam: 8 to 10 business days
- Rest of the world: 11 to 18 business days
Actual delivery can be affected by customs clearance, seasonal congestion, or carrier delays in the destination country, all of which are outside our control.
Do you offer express shipping?
Yes. As of 22 July 2026, we offer International Express Mail through Japan Post. The cost is based on order weight and is calculated automatically at checkout.
Will I pay customs or import fees?
US orders: No. As of July 1, 2026, all US orders ship DDP (duties delivered prepaid), meaning we prepay all import duties on our end. Nothing is due at your door.
Orders outside the US: Possibly. Duties and import taxes are set by your local customs authority and are not collected at checkout, so any charges on delivery are your responsibility.
We're working on rolling out prepaid duties for more countries soon.
It came in a lucky bag. I got used to it after a few times, but the scent surprised me at first. It had a strong, fermented, plant-like scent... lol. I didn't really like it. I usually use sunscreen and powder, so it didn't have any problems removing my makeup. The feel was neither good nor bad. Considering the price and the quantity, I wouldn't buy it as a single item.
It was in a lucky bag, so I gave it a try. Neal's Yard has a surprisingly strong image, including their lotions (perhaps because they're natural, they have a tough feel to them), but this one also has a natural scent and a thick texture, so it doesn't seem to be for everyone. I normally wear light makeup, so it removes my makeup well, and I plan to use it up. I've been using it by emulsifying it in a similar way to oil cleansers, but I think I'll try using it in the three steps that other people have mentioned in their reviews. 1. Warm it on your skin, 2. When the texture changes and it becomes harder to slip your hands over, 3. Emulsify it with warm water and remove it.
I hesitated to write a review because the reviews were so low, but I love this product, so I'll write about it. I'm on my third bottle. The scent is primarily frankincense and mandarin, which I think may be a bit strong for those not accustomed to aromatic or herbal scents. I absolutely love this natural scent, and washing my face with this cleanser is a relaxing experience. It's labeled as a cleansing cream, but I found it difficult to remove heavy makeup, such as point makeup, so I use a different product to remove it. I apply this cleanser to my skin, leave it on for about 10 minutes, and then use it as a face mask. After rinsing it off with water, the dullness is gone, leaving my skin instantly brighter. My skin is noticeably softer and more moisturized. It also seems to reduce inflammation, reducing redness. I plan to continue using this product.