Order Processing
How long does it take to process my order?
We begin sourcing your items in Japan as soon as you order.
In-stock items: processing takes 3 to 5 business days. If it will take longer, we email you directly.
Pre-order and restocking items: depending on the item’s release, fulfilment can take 2 weeks to 1 month. For a detailed estimate, contact us before you order.
How will I know when my order has shipped?
Once your order is dispatched, you will receive an email with your tracking number and a link to follow your delivery. Please keep an eye on tracking updates so you do not miss a delivery.
What does it mean if an item says '(Restocking)'?
Items marked (Restocking) are available to buy, but stock is not guaranteed, as they may have sold out across our suppliers. Our team will do their best to source the item. If we cannot secure it, we cancel that item from your order at no charge and notify you by email.
I accidentally placed a wrong order. Can I make changes?
Contact us as soon as possible and we will do our best to update your address before your order is dispatched. Once an order has shipped, we cannot make changes. Please double-check your shipping details before completing your purchase.
I entered the wrong shipping address. Can you help?
Contact us as soon as possible and we'll do our best to update your address before your order is dispatched.
Once your order has been dispatched, we are unable to make any changes. We recommend double-checking your shipping details carefully before completing your purchase.
Will Japanese electrical devices work in my country?
Japanese beauty devices are made for the local market and run on 100V. Some are dual voltage (100 to 240V) and work anywhere with a plug adapter. Others are 100V only and need a voltage converter to run safely. Not every manufacturer makes an international model, so please check your specific device before ordering to confirm it suits your country’s power standard.
We cannot accept returns for the wrong model ordered by mistake. If you are unsure, contact us before you buy and we will confirm compatibility for you.
Shipping & Rates
What are your shipping rates?
All orders ship directly from Japan with tracking, and there is no minimum order. On orders under US$75, shipping is a flat US$20 to the United States and US$10 to all other countries. Orders of US$75 or more ship free, applied automatically at checkout. Your exact shipping cost is shown before you pay.
Do you offer free shipping?
Yes. Orders of US$75 or more ship free automatically. No code needed.
Which carrier do you ship with?
All orders ship via Japan Post, Japan’s national postal service, with tracking on every order. This is our standard and most cost-effective option. Express options are available, covered below.
How long does international shipping take?
These estimates are for International Airmail (Tracked) and include 3 to 5 business days of processing in Japan. As of 22 July 2026:
- United States: 12 to 15 business days
- Canada, United Kingdom, France, Germany: 9 to 12 business days
- Australia, New Zealand, Denmark, Finland, India, Indonesia, Italy, Netherlands, Sweden, Switzerland: 10 to 13 business days
- China, Hong Kong, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam: 8 to 10 business days
- Rest of the world: 11 to 18 business days
These are estimates only. Actual delivery can be affected by customs clearance, seasonal congestion, or carrier delays in the destination country, all of which are outside our control.
Do you offer gift wrapping?
Not yet. We do not currently offer gift wrapping or gift messages. If you are shopping for someone else, our ready-to-gift sets come prepackaged and make an easy present. We hope to offer full gifting services in future.
Duties, Customs & Returns
Will I have to pay customs or import fees?
US orders: no. As of July 1, 2026, all US orders ship DDP (duties delivered prepaid), meaning we prepay all import duties on our end. Nothing is due at your door.
Orders outside the US: possibly. Duties and import taxes are set by your local customs authority and are not collected at checkout, so any charges on delivery are your responsibility. We're working on rolling out prepaid duties for more countries soon.
What should I do if my order is lost or stuck in customs?
Outside the US: if tracking shows no movement for an unusually long time, check for a notice from your local customs office. Because duties are not collected at checkout, a missed or unpaid customs notice is a common cause of delays.
Within the US: if your order has cleared customs and is held at a local USPS facility, check for a delivery attempt notice. You can also track your parcel on the USPS site using your tracking number.
What happens if my parcel is not collected and returned to Japan?
Please monitor your tracking and let us know if a parcel is returned, as we cannot follow up on every order proactively. If a parcel comes back to us after a failed delivery, an incorrect address, or a missed collection, contact us to arrange redelivery. A handling fee of US$15 plus shipping charges will apply. Returned items not claimed within 30 days of arriving back with us are disposed of, and we cannot offer a refund or reshipment after that point.