DUO
DUO The Cleansing Balm White, 66g (Chamomile)
DUO The Cleansing Balm White, 66g (Chamomile)
Rated 5.2 out of 7.0 by Japan’s largest beauty community
Fights against dullness caused by dirt and dryness for clear, healthy skin
✓ 100% AUTHENTIC, SHIPS FROM JAPAN
✓ DUTIES & TAXES INCLUDED FOR US ORDERS
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What it is
Dullness Care*. *Relaunched with dirt removal and moisture. Based on the idea of "Aging care starting with removal", DUO's cleansing balm series was developed with the utmost care as the first important step in cultivating beautiful skin in the future. While retaining the characteristics of "melting frictionless healing texture" and "high cleansing power with less burden on the skin", the series has further enhanced the beauty effects, such as beauty ingredients and lasting moisturizing effects, that go beyond just removing makeup. Every time you use it, it will lead to good condition* Care according to age Firmness. Gloss For good condition skin that is less likely to suffer from dullness and is full of transparency Dirt removal and moisture Firmness and gloss The Cleansing Balm White EX contains four types of clay in a golden ratio, including not only the three conventional types but also one more type. In addition, it contains beauty ingredients such as vitamin C and moisturizing ingredients, and has a unique three-step process of "absorbing dullness," "treating the cause of dullness," and "supporting light reflection," to thoroughly remove dullness while filling the skin with moisture. 4 types of clay: Moroccan lava clay, sea silt, Tanakura clay, Bentonite. adsorption ingredient. due to dryness and dirt Vitamin C: Ascorbyl tetrahexyldecanoate. skin conditioning ingredient. Due to dirt Due to dryness and dirt. Three power-up points. Absorb dullness with "4 types of golden ratio clay" We added a new clay with moisture retention effect montmorillonite. to the three types of clay with excellent adsorption power, and after repeated prototypes, we arrived at the "golden ratio" of the four types of clay. With an exquisite balance of adsorption power and moisturizing power, it absorbs and removes the cause of dullness while maintaining moisture. Moroccan lava clay, sea silt, tanakura clay, bentonite. adsorption ingredient. Bentonite. adsorption ingredient. Dirt and old keratin Dirt and old keratin. Accumulation of dullness , as well as complex dullness *Formulated with 21 carefully selected bright care ingredients such as fullerene. and vitamin C. , it also addresses dullness caused by dryness and uneven skin texture. Fills with moisture and leads to a clear skin. Dirt and old keratin Dryness and old keratin Skin conditioning ingredient Ascorbyl tetrahexyldecanoate. skin conditioning ingredient. Moisturizing Ascorbyl tetrahexyldecanoate, fullerene, and 21 other types. skin conditioning. Moisturizing. Softens keratin. Emollient ingredient. Reflector-inspired to thoroughly pursue light reflection for clear skin. Carefully selected beauty ingredients, including seven newly formulated fruit extracts, moisturize the stratum corneum and support light reflection. It creates a translucent, bright, makeup-friendly skin, as if a reflector was placed in the stratum corneum. Lime juice, orange juice, lemon juice, grapefruit fruit extract, hawthorn extract, jujube fruit extract, apple fruit extract. stratum corneum softening ingredient. We are committed to consistently creating skin-friendly products* by carefully selecting five additive-free ingredients for moisture. *Allergy tested. No alcohol, no parabens, no mineral oils, no synthetic fragrances, no synthetic colorings. *This does not mean that allergies will not occur in all people.
Ingredients
How to use
Use the special spatula to scoop out a cherry-sized amount. With dry hands, take an appropriate amount (about the size of a cherry) onto the special spatula and apply it to your entire face, starting from the center outwards and working from bottom to top. Use the pads of your fingers to gently apply in circular motions to areas where dirt tends to accumulate, such as the nostrils, eyes and mouth. Afterwards, rinse thoroughly with lukewarm water 20 to 30 times. No need to double cleanse.
We ship internationally from Japan!
Frequently Asked Questions
Is this authentic?
Yes. We only buy from official retailers and directly from the brands here in Japan. Never resellers, never grey market stock.
We are beauty lovers too, so we know the worry, especially with something you are putting on your face. Authenticity is 100% guaranteed by us.
What are your shipping rates?
On orders under US$75, shipping is a flat US$20 to the United States and US$10 to all other countries.
Orders of US$75 or more ship free, applied automatically at checkout. Your exact shipping cost is shown before you pay.
How long does delivery take?
These estimates are for International Airmail (Tracked) and include 3 to 5 business days of processing in Japan.
- United States: 12 to 15 business days
- Canada, United Kingdom, France, Germany: 9 to 12 business days
- Australia, New Zealand, Denmark, Finland, India, Indonesia, Italy, Netherlands, Spain, Sweden, Switzerland: 10 to 13 business days
- China, Hong Kong, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam: 8 to 10 business days
- Rest of the world: 11 to 18 business days
Actual delivery can be affected by customs clearance, seasonal congestion, or carrier delays in the destination country, all of which are outside our control.
Do you offer express shipping?
Yes. As of 22 July 2026, we offer International Express Mail through Japan Post. The cost is based on order weight and is calculated automatically at checkout.
Will I pay customs or import fees?
US orders: No. As of July 1, 2026, all US orders ship DDP (duties delivered prepaid), meaning we prepay all import duties on our end. Nothing is due at your door.
Orders outside the US: Possibly. Duties and import taxes are set by your local customs authority and are not collected at checkout, so any charges on delivery are your responsibility.
We're working on rolling out prepaid duties for more countries soon.
It's a little pricey, and because it's hard, it's hard to spread. Sometimes it falls off in clumps... I guess I could warm it up, but I want to be able to spread my makeup remover easily... But it suits my skin, so I buy it from time to time. This time, I bought two types, and even though I thought the mini sizes were not cost-effective, I still wanted to use them.
I had the impression that balms tend to leave behind residue and cause breakouts, but this one is great and I have no problems with it. There are so many types of DUO, it's hard to decide which one to get. For now, I like the red hot cleanser.
I've never used anything else, but I like it because it doesn't irritate my skin or make it feel tight.
I always buy the small size when I travel. It removes even heavy makeup so it's very useful! The price is a bit high for the amount you get, but overall it's a good product.
The herbal scent is soothing. I melt it a little with the warmth of my hands and then blend it into my makeup, which removes it easily. It's easy to emulsify and doesn't dry out my skin, but it leaves me feeling refreshed.