SuzyKirei
Hot Neck Massage Pillow (Gray)
Hot Neck Massage Pillow (Gray)
@cosme rating: /7.0
A light, warm, and soothing neck pillow.
✓ 100% authentic
✓ Ships from Japan in 3-5 days
✓ Duties prepaid for US orders
✓ Tracked delivery via Japan Post
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What it is
The Hot Neck Massage Pillow is now even more compact and lightweight for easier use. Weighing just 800g, it reduces strain on the neck. It features new wave-shaped massage balls that follow the contours of the neck. They firmly grip the neck from both sides to relieve stiffness. The neck area also features a heater that gently warms the area, allowing for a warming massage. The "Pro Massage" (R) feature adjusts the massage speed, allowing you to choose from three speeds, including "Slow" and "Normal." The crescent-shaped design conforms to the body, making it ideal for use on the neck and shoulders, as well as the lower back and legs. Furthermore, the brushless motor ensures quiet operation, making it comfortable to use even at night. Its soft, marshmallow-like texture feels amazing against the skin. ■Material: [Main Body Cover] 100% Polyester, [Inner Cover] 100% Polyester, [Inner Cover Treatment Area] 80% Nylon, 20% Polyurethane, [Main Body] Urethane Foam, ABS ■Power Supply: AC100V 50/60Hz ■Power Consumption: 18W (Heating 3W) ■Massage Speed: 23-33 RPM ■Timer: 15-minute auto-off ■Accessories: AC Adapter ■Medical Device Certification Number: 306AABZX00001000 ■Built-in heater for warmth and massage (can be used with or without the heater) ■Removable and washable cover ■Compatible with car adapter (sold separately) *Do not use while driving. For use in 12V vehicles only. ■Product Number: AX-HP392gr
Ingredients
How to use
Connect the AC adapter . Connect the AC adapter plug to the power connector on the main unit *Make sure to insert it straight all the way to the end. Plug the AC adapter into the outlet *Make sure to insert it straight all the way to the end. Press the power button on the main unit to start operation. If you want to use the heater, press the heater button. *The heater can also be used alone.
We ship internationally from Japan!
Frequently Asked Questions
Is this authentic?
Yes. We only buy from official retailers and directly from the brands here in Japan. Never resellers, never grey market stock.
We are beauty lovers too, so we know the worry, especially with something you are putting on your face. Authenticity is 100% guaranteed by us.
What are your shipping rates?
On orders under US$75, shipping is a flat US$20 to the United States and US$10 to all other countries.
Orders of US$75 or more ship free, applied automatically at checkout. Your exact shipping cost is shown before you pay.
How long does delivery take?
These estimates are for International Airmail (Tracked) and include 3 to 5 business days of processing in Japan.
- United States: 12 to 15 business days
- Canada, United Kingdom, France, Germany: 9 to 12 business days
- Australia, New Zealand, Denmark, Finland, India, Indonesia, Italy, Netherlands, Spain, Sweden, Switzerland: 10 to 13 business days
- China, Hong Kong, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam: 8 to 10 business days
- Rest of the world: 11 to 18 business days
Actual delivery can be affected by customs clearance, seasonal congestion, or carrier delays in the destination country, all of which are outside our control.
Do you offer express shipping?
Yes. As of 22 July 2026, we offer International Express Mail through Japan Post. The cost is based on order weight and is calculated automatically at checkout.
Will I pay customs or import fees?
US orders: No. As of July 1, 2026, all US orders ship DDP (duties delivered prepaid), meaning we prepay all import duties on our end. Nothing is due at your door.
Orders outside the US: Possibly. Duties and import taxes are set by your local customs authority and are not collected at checkout, so any charges on delivery are your responsibility.
We're working on rolling out prepaid duties for more countries soon.