THE ANSWER
THE ANSWER EX Moist Treatment for Daily Damage, 220g (Bergamot & Daphne)
THE ANSWER EX Moist Treatment for Daily Damage, 220g (Bergamot & Daphne)
@cosme rating: 5.1/7.0
A treatment developed through 100 years of research at Kao
✓ 100% authentic
✓ Ships from Japan in 3-5 days
✓ Duties prepaid for US orders
✓ Tracked delivery via Japan Post
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What it is
A treatment that was arrived at through Kao's 100 years of hair care research. For "daily damage" caused by friction, UV rays, etc. For beautiful, smooth, moisturized hair. Contains high concentrations* of repair ingredients ceramide α. bismethoxypropylamidoisodocosane. and fatty acid glyceride α. olive fruit oil. A rich texture that wraps around your hair and makes it stringy. A dignified and sophisticated scent of bergamot and daphne. *In THE ANSWER treatment.
Ingredients
How to use
After shampooing, lightly dry your hair and dispense an appropriate amount of treatment (about the size of a grape-sized grape for semi-long hair [shoulder to side length]) into your palm. Apply it to the damaged middle to the ends of your hair. After applying it well, rinse thoroughly. We recommend using it daily in combination with THE ANSWER shampoo.
We ship internationally from Japan!
Frequently Asked Questions
Is this authentic?
Yes. We only buy from official retailers and directly from the brands here in Japan. Never resellers, never grey market stock.
We are beauty lovers too, so we know the worry, especially with something you are putting on your face. Authenticity is 100% guaranteed by us.
What are your shipping rates?
On orders under US$75, shipping is a flat US$20 to the United States and US$10 to all other countries.
Orders of US$75 or more ship free, applied automatically at checkout. Your exact shipping cost is shown before you pay.
How long does delivery take?
These estimates are for International Airmail (Tracked) and include 3 to 5 business days of processing in Japan.
- United States: 12 to 15 business days
- Canada, United Kingdom, France, Germany: 9 to 12 business days
- Australia, New Zealand, Denmark, Finland, India, Indonesia, Italy, Netherlands, Spain, Sweden, Switzerland: 10 to 13 business days
- China, Hong Kong, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam: 8 to 10 business days
- Rest of the world: 11 to 18 business days
Actual delivery can be affected by customs clearance, seasonal congestion, or carrier delays in the destination country, all of which are outside our control.
Do you offer express shipping?
Yes. As of 22 July 2026, we offer International Express Mail through Japan Post. The cost is based on order weight and is calculated automatically at checkout.
Will I pay customs or import fees?
US orders: No. As of July 1, 2026, all US orders ship DDP (duties delivered prepaid), meaning we prepay all import duties on our end. Nothing is due at your door.
Orders outside the US: Possibly. Duties and import taxes are set by your local customs authority and are not collected at checkout, so any charges on delivery are your responsibility.
We're working on rolling out prepaid duties for more countries soon.
I bought this because it was ranked highly in the shampoo category. My hair is already smooth when I wash it. After drying, it feels smooth and manageable, and I'd like to buy it again.
I used only the shampoo and was pleased that it made my hair moisturized and easier to manage, so when I finished up the Plus Eau, I also purchased the treatment. I personally found the Plus Eau better in terms of moisturizing after washing and manageability after blow-drying. (My hair is normal volume, somewhat hard, and I have colored hair.) The scent is a little sweet, and it lingers faintly after drying. I'll use up the whole bottle and consider switching back to Plus Eau.
I received a sample as a gift and used it. I was skeptical about whether the unfamiliar wash method of applying the product would really cleanse my pores, but it lathered up really well and left me feeling refreshed after washing. I was surprised that my hair, which is usually dry and frizzy, remained calm even after a while. The next day I went to the salon and the hairdresser was surprised and asked me if I had done anything special to it.
I bought this because it was ranked highly in the shampoo category. My hair is already smooth when I wash it. After drying, it's easy to run my fingers through and stays put without frizz. I'd like to buy it again.
It wasn't as impressive as the oil, but I think it definitely makes my hair smoother.