SISI
SISI I'm Your HERO Balancer, 230ml
SISI I'm Your HERO Balancer, 230ml
@cosme rating: 5.0/7.0
A new hero who focuses on kindness has been renewed.
✓ 100% authentic
✓ Ships from Japan in 3-5 days
✓ Duties prepaid for US orders
✓ Tracked delivery via Japan Post
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What it is
Removes makeup, cleanses, treats pores*1, and moisturizes. A new hero with a focus on gentleness has been revamped. In response to many requests for the limited-edition I'm Your Hero Balancer to become a staple, we've updated it and made it a staple. It maintains a 97% natural origin ratio while providing enhanced moisturizing power. Simply shake the two layers together and gently wipe with a damp cotton pad. Pore Royal*2 and jojoba seed oil dissolve and remove sebum and blackheads, quickly cleansing and treating pore impurities. In addition to the naturally derived K complex (a plant oil containing vitamin K*3), octyldodecyl myristate is also added. It prevents moisture evaporation and softens skin with its emollient properties. *1 Removes impurities and reduces the appearance of pores*2 10-hydroxydecanoic acid*3 Avocado oil, apricot kernel oil, rosa canina fruit oil, sunflower seed oil (moisturizing ingredients)
Ingredients
Water, Ethylhexyl Palmitate, Safflower Hybrid Oil, Butylene Glycol, Pentylene Glycol, Glycerin, 10-Hydroxydecanoic Acid, 1,10-Decanediol Sebacate, Jojoba Seed Oil, Squalane Olive Oil PEG-7 Esters, Sclerocarya Birrea Seed Oil, Soybean Oil, Apricot Kernel Oil, Avocado Oil, Rosa Canina Fruit Oil, Helianthus Annuus (Sunflower) Seed Oil, Natto Gum, Hexacarboxymethyl Dipeptide-12, Tocopherol, Rosa Damascena Flower Water, Rosa Damascena Flower Oil, Salix Nigra Bark Extract, Broccoli Extract, Aloe Barbadensis Leaf Extract, Bioflavonoids, Chrysanthellum Indicum Extract, Hamamelis Virginiana (Witch Hazel) Leaf Extract, Rosemary Leaf Oil, Citrus Aurantium Dulcis (Orange) Peel Oil, Daucus Carota Sativa (Carrot) Root Extract, Lithospermum Officinale (Lithospermum) Root Extract, Calcium Sodium Borosilicate, Sodium Citrate, Citric Acid, Silver Oxide, Propanediol, Octyldodecyl Myristate, Phenoxyethanol
How to use
1. Shake well with the lid closed to thoroughly mix the two layers. 2. Soak a cotton pad with plenty of the product, let it soak into your skin for a while, then gently wipe it off. 3. After wiping, there is no need to double cleanse. The naturally derived moisturizing ingredients will condition your skin. After cleansing, please continue with your preferred skincare routine.
We ship internationally from Japan!
Frequently Asked Questions
Is this authentic?
Yes. We only buy from official retailers and directly from the brands here in Japan. Never resellers, never grey market stock.
We are beauty lovers too, so we know the worry, especially with something you are putting on your face. Authenticity is 100% guaranteed by us.
What are your shipping rates?
On orders under US$75, shipping is a flat US$20 to the United States and US$10 to all other countries.
Orders of US$75 or more ship free, applied automatically at checkout. Your exact shipping cost is shown before you pay.
How long does delivery take?
These estimates are for International Airmail (Tracked) and include 3 to 5 business days of processing in Japan.
- United States: 12 to 15 business days
- Canada, United Kingdom, France, Germany: 9 to 12 business days
- Australia, New Zealand, Denmark, Finland, India, Indonesia, Italy, Netherlands, Spain, Sweden, Switzerland: 10 to 13 business days
- China, Hong Kong, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam: 8 to 10 business days
- Rest of the world: 11 to 18 business days
Actual delivery can be affected by customs clearance, seasonal congestion, or carrier delays in the destination country, all of which are outside our control.
Do you offer express shipping?
Yes. As of 22 July 2026, we offer International Express Mail through Japan Post. The cost is based on order weight and is calculated automatically at checkout.
Will I pay customs or import fees?
US orders: No. As of July 1, 2026, all US orders ship DDP (duties delivered prepaid), meaning we prepay all import duties on our end. Nothing is due at your door.
Orders outside the US: Possibly. Duties and import taxes are set by your local customs authority and are not collected at checkout, so any charges on delivery are your responsibility.
We're working on rolling out prepaid duties for more countries soon.
Since I started using this, my pores around my nose have become less clogged. I've also tried the yellow and green ones, but this scent is my favorite.
I also tried the yellow and green ones. I bought this one for fall and winter because the green one has a strong smell and the yellow one might not be strong enough for the dry seasons. It's comfortable to use. I heard that it's best to remove makeup immediately if you don't need it, so I remove it when I wash my hands after getting home, and then lightly wash my face again when I take a bath. So far, I haven't had any particular skin problems.
[Product used] SISI I'm Your Hero Balancer \3,979 [Skin type] Dry (slightly sensitive skin) [Texture] Slightly thick two-layer water cleanser ──────────── [Good points] Wipe-off cleansers tend to dry out the skin, but this one leaves it moisturized even after wiping. A great ally for dry skin. [Not so good points] Nothing in particular! However, I don't really like the scent. ────────────
I usually wash my face with baby oil, but I use this when I'm exhausted and don't want to do anything else (spring to summer). To be honest, I only use it occasionally, so I use it quite luxuriously, letting it soak in. I wipe it off and my skincare routine is complete. If I feel like my skin is a little dry, I usually just slather it on with Mil Fuwa (baby lotion), which I keep by my bed.
I've bought two or three bottles. As a cleanser, it's gentle on the skin and removes foundation well. It doesn't require double cleansing, and it's said to moisturize as well, but personally, I find it too moisturizing after use, or rather, it leaves a sticky feeling. For example, if you're exhausted and just want to remove your makeup and go to sleep, it doesn't leave you feeling refreshed enough... Your hair ends up sticking to your face and your pillow. This isn't your one-bottle skincare routine! It's more like it allows you to wait a while between removing your makeup and doing your full-fledged skincare routine before bed! If you use it as a transition, the moisturizing ingredients keep you dry, so I think it's fine. It's all a matter of preference, but if you're just focused on removing makeup, Koh Gen Do's water cleanser, which is a similar wipe-off type, was able to remove makeup cleanly while preserving the moisture in your skin. It requires some skill in timing and application, and I feel like it's a product that people's preferences may vary.