Neal’s Yard Remedies
Neal’s Yard Remedies Frankincense Cleansing Cream, 100g
Neal’s Yard Remedies Frankincense Cleansing Cream, 100g
Rated 3.9 out of 7.0 by Japan's largest beauty community.
Moisturizing and firming! Award-winning makeup remover.
✓ 100% authentic. Direct from brand or official stores only
✓ Ships from Japan in 3-5 days
✓ Duties prepaid for US orders
✓ Track your order via your national carrier (USPS / Royal Mail)
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What it is
A cream type that causes little friction and puts no strain on the skin. Its creaminess blends easily with makeup, quickly blending with makeup and sebum dirt, and thoroughly washing it away. In addition to the firming and tightening effects of frankincense*, it is luxuriously formulated with organic plant beauty ingredients such as baobab oil containing omegas 3, 6, and 9, and cocoa butter with excellent moisturizing effects. *Nyukouju Oil - Awarded the "Best Cleanser 2013". Beauty Category. by a popular British lifestyle magazine! - A washing sensation that puts no strain on the skin! - Cleanses even stubborn makeup!
Ingredients
Water, Castor Oil*, Coconut Oil*, Glycerin, Theobroma Cacao (Cocoa) Seed Butter*, Cetyl Alcohol, Sucrose Cocoate, Cetearyl Olivate, Sorbitan Olivate, Cetearyl Glucoside, Sorbitan Stearate, Levulinic Acid, Adansonia Digitata (Baobab) Seed Oil*, Sclerotium Gum, Boswellia Cherry Resin Oil*, Aloe Barbadensis Leaf Juice*, Sodium Levulinate, Curcuma Longa (Turmeric) Root Extract, Sodium Dehydroacetate, Potassium Sorbate, Tocopherol, Mandarin Orange (Tangerine) Peel Oil*, Caprylic/Capric Triglyceride, Bergamot (Bergamot) Peel Oil*, Helianthus Annuus (Sunflower) Seed Oil, Sodium Hyaluronate, Alaria Esculenta (Aloe Esculenta) Extract (*Organic Ingredients)
How to use
<Amount to use> Cherry-sized amount 1. Gently massage into your face to remove makeup using circular motions. 2. Take a small amount of lukewarm water in your hands and massage further into your face. 3. Once it becomes a milky consistency, rinse thoroughly. For wipe-off cleansing. Massage into your entire face to remove makeup, then gently wipe away with a cleansing mitt or wet cotton ball. After this, use a facial cleanser. *After cleansing, it is recommended to double cleanse with a facial cleanser.
We ship internationally from Japan!
Frequently Asked Questions
Are the products you sell authentic?
Authenticity is 100% guaranteed. We source directly from the brand, or from official stores within Japan.
All products are fresh off the shelves and never outdated.
What are your shipping rates?
On orders under US$75, shipping is a flat US$20 to the United States and US$10 to all other countries.
Orders of US$75 or more ship free, applied automatically at checkout. Your exact shipping cost is shown before you pay.
How long does delivery take?
These estimates are for International Airmail (Tracked) and include 3 to 5 business days of processing in Japan.
- United States: 12 to 15 business days
- Canada, United Kingdom, France, Germany: 9 to 12 business days
- Australia, New Zealand, Denmark, Finland, India, Indonesia, Italy, Netherlands, Spain, Sweden, Switzerland: 10 to 13 business days
- China, Hong Kong, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam: 8 to 10 business days
- Rest of the world: 11 to 18 business days
Actual delivery can be affected by customs clearance, seasonal congestion, or carrier delays in the destination country, all of which are outside our control.
Do you offer express shipping?
Yes. As of 22 July 2026, we offer International Express Mail through Japan Post. The cost is based on order weight and is calculated automatically at checkout.
Will I pay customs or import fees?
US orders: No. As of July 1, 2026, all US orders ship DDP (duties delivered prepaid), meaning we prepay all import duties on our end. Nothing is due at your door.
Orders outside the US: Possibly. Duties and import taxes are set by your local customs authority and are not collected at checkout, so any charges on delivery are your responsibility.
We're working on rolling out prepaid duties for more countries soon.
It came in a lucky bag. I got used to it after a few times, but the scent surprised me at first. It had a strong, fermented, plant-like scent... lol. I didn't really like it. I usually use sunscreen and powder, so it didn't have any problems removing my makeup. The feel was neither good nor bad. Considering the price and the quantity, I wouldn't buy it as a single item.
I hesitated to write a review because the reviews were so low, but I love this product, so I'll write about it. I'm on my third bottle. The scent is primarily frankincense and mandarin, which I think may be a bit strong for those not accustomed to aromatic or herbal scents. I absolutely love this natural scent, and washing my face with this cleanser is a relaxing experience. It's labeled as a cleansing cream, but I found it difficult to remove heavy makeup, such as point makeup, so I use a different product to remove it. I apply this cleanser to my skin, leave it on for about 10 minutes, and then use it as a face mask. After rinsing it off with water, the dullness is gone, leaving my skin instantly brighter. My skin is noticeably softer and more moisturized. It also seems to reduce inflammation, reducing redness. I plan to continue using this product.
It was in a lucky bag, so I gave it a try. Neal's Yard has a surprisingly strong image, including their lotions (perhaps because they're natural, they have a tough feel to them), but this one also has a natural scent and a thick texture, so it doesn't seem to be for everyone. I normally wear light makeup, so it removes my makeup well, and I plan to use it up. I've been using it by emulsifying it in a similar way to oil cleansers, but I think I'll try using it in the three steps that other people have mentioned in their reviews. 1. Warm it on your skin, 2. When the texture changes and it becomes harder to slip your hands over, 3. Emulsify it with warm water and remove it.