Neal’s Yard Remedies
Neal’s Yard Remedies Eye Makeup Remover, 100ml
Neal’s Yard Remedies Eye Makeup Remover, 100ml
Rated 7.0 out of 7.0 by Japan's largest beauty community.
Contains 96% organic plants! Removes heavy makeup with herbs
✓ 100% authentic. Direct from brand or official stores only
✓ Ships from Japan in 3-5 days
✓ Duties prepaid for US orders
✓ Track your order via your national carrier (USPS / Royal Mail)
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What it is
The main ingredient is damask rose floral water, and it uses a mild cleanser derived from plants to thoroughly remove makeup from the delicate areas around the eyes and mouth. It keeps the areas around the eyes and mouth, where signs of aging are likely to appear, fresh and beautiful, even for eyelashes. Oil-free. alcohol-free - UK Soil Association certified organic product
Ingredients
Damask rose flower water*, water, aloe vera juice powder*, tea leaf extract, palmitoyl tripeptide-5, sucrose laurate, levulinic acid, sodium levulinate, glycerin, coconut oil alkyl glucoside, sodium dehydroacetate, potassium sorbate *organic ingredients
How to use
<Amount to use> After soaking a cotton pad the size of a 500 yen coin, place it on your eyelids or lips, leave it for a while, then gently wipe it off with the cotton pad. *For mascara, fold the cotton pad in half and gently wipe it off while holding it between your eyes. *Shake the bottle well before use.
We ship internationally from Japan!
Frequently Asked Questions
Are the products you sell authentic?
Authenticity is 100% guaranteed. We source directly from the brand, or from official stores within Japan.
All products are fresh off the shelves and never outdated.
What are your shipping rates?
On orders under US$75, shipping is a flat US$20 to the United States and US$10 to all other countries.
Orders of US$75 or more ship free, applied automatically at checkout. Your exact shipping cost is shown before you pay.
How long does delivery take?
These estimates are for International Airmail (Tracked) and include 3 to 5 business days of processing in Japan.
- United States: 12 to 15 business days
- Canada, United Kingdom, France, Germany: 9 to 12 business days
- Australia, New Zealand, Denmark, Finland, India, Indonesia, Italy, Netherlands, Spain, Sweden, Switzerland: 10 to 13 business days
- China, Hong Kong, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam: 8 to 10 business days
- Rest of the world: 11 to 18 business days
Actual delivery can be affected by customs clearance, seasonal congestion, or carrier delays in the destination country, all of which are outside our control.
Do you offer express shipping?
Yes. As of 22 July 2026, we offer International Express Mail through Japan Post. The cost is based on order weight and is calculated automatically at checkout.
Will I pay customs or import fees?
US orders: No. As of July 1, 2026, all US orders ship DDP (duties delivered prepaid), meaning we prepay all import duties on our end. Nothing is due at your door.
Orders outside the US: Possibly. Duties and import taxes are set by your local customs authority and are not collected at checkout, so any charges on delivery are your responsibility.
We're working on rolling out prepaid duties for more countries soon.
I was looking for something alcohol-free and came across this. I usually use cheaper products, so honestly, I thought it was a little pricey, but the ingredients are gentle on the skin, so I was able to use it with confidence. I personally love the scent of all Neal's Yard products, so this one smelled great too. It seems to be primarily made with damask rose floral water, which made me feel relaxed every time I used it. The skin around my eyes is delicate, so I prefer products that are as gentle as possible. This product is completely non-irritating and removes makeup easily. I use natural products, so the cleansing power was fine, but I felt like a powder-based product might have a harder time removing makeup. Only my mascara was difficult to remove. It lasted about a month on me with daily use. Overall, I don't think I'll repurchase it for now. I think it's easy to use even for those with sensitive skin.
I use eyelash extensions, so I wanted to use an oil-free remover. I usually use Clarins remover, but I couldn't find it, so I tried this one. Compared to Clarins, the makeup removal is a little average. Maybe it's a bottle issue, but it's hard to get the makeup evenly onto the cotton pad. The subtle rose scent is nice. Sorry, I won't be repurchasing.
Neal's Yard's eye makeup remover seems gentle on the skin. It has a light texture and an aromatic, botanical scent. Because it's gentle on the skin, it's not strong enough to remove large glitter or waterproof mascara. For mascara, you'll need a mascara remover. It does remove eyeshadow, so it's okay to use. Ah, it might be a little drying... It's a bit pricey, so I'm hesitant to buy it again.