d Program
d program Balance & Acne Care Lotion EX Refill, 110ml
d program Balance & Acne Care Lotion EX Refill, 110ml
Rated 5.1 out of 7.0 by Japan’s largest beauty community
Medicated lotion for sensitive skin that prevents visible pores and acne
✓ 100% AUTHENTIC, SHIPS FROM JAPAN
✓ DUTIES & TAXES INCLUDED FOR US ORDERS
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What it is
Focusing on the skin-beautifying bacteria present in everyone's skin and key to beautiful skin. Prevents visible pores and acne. Moisturizes and leads to smooth, beautiful skin with less visible pores. Medicated lotion for sensitive skin. Thoroughly targets the stratum corneum barrier. Moisturizes and conditions the stratum corneum barrier. Balances moisture and sebum, leaving skin moisturized and less visible pores. Moisturizes and refines skin texture that tends to be rough and acne-prone. Suitable for oily to combination skin. [Hypoallergenic design for sensitive skin] ○ Made with carefully selected ingredients suitable for sensitive skin ○ Manufactured under strict hygiene standards (clean manufacturing process) ○ Alcohol-free (ethyl alcohol) ○ Paraben-free (preservative) ○ Fragrance-free ○ Colorant-free ○ Mildly acidic ○ Patch tested with the cooperation of people with sensitive skin ○ Stinging (skin irritation) tested (tested to check for irritation such as tingling or burning immediately after use) ○ Allergy tested ○ Formulated to be less likely to cause acne (This does not mean that it will not cause allergies, skin irritation, or prevent acne in all people.) (Quasi-drug)
Ingredients
How to use
Please be sure to refill into the d Program Balance & Acne Care Lotion EX container before use. After washing your face, take a 500 yen coin-sized amount in the palm of your hand and gently massage it into your entire face. Apply additionally to areas prone to dryness. When using on particularly sensitive areas, gently press the palm of your hand against your skin, avoiding rubbing too hard. <How to refill> (1) Remove the cap and inner cap. (2) Remove the cap while firmly holding the base of the spout (marked ). (3) Insert the spout firmly into the opening of the container and slowly pour the contents. (4) Close the container tightly until the ▲ line is aligned. (Precautions for use) This is not a beverage. To prevent accidental ingestion, please store it carefully. ◇Do not mix with tap water or other products. ◇To prevent the introduction of germs, use the empty container without washing it. ◇Please refill the entire container after using up the entire contents. ◇After refilling, be sure to tightly close the inner cap of the container. ▲Please note that if you do not close it all the way, the contents may leak. ◇After refilling, please note the manufacturing code (alphanumeric characters) on the bottom. You may need this when contacting us. ◇For hygienic use, we recommend replacing the container with a new one after refilling 2-3 times. ◇Due to the nature of the contents, the color may be slightly yellowish and natural ingredients may occasionally become suspended, but this does not affect usability. ◇Do not store in direct sunlight or in high temperatures. ◇If any skin irritation occurs after exposure to direct sunlight, discontinue use.
We ship internationally from Japan!
Frequently Asked Questions
Is this authentic?
Yes. We only buy from official retailers and directly from the brands here in Japan. Never resellers, never grey market stock.
We are beauty lovers too, so we know the worry, especially with something you are putting on your face. Authenticity is 100% guaranteed by us.
What are your shipping rates?
On orders under US$75, shipping is a flat US$20 to the United States and US$10 to all other countries.
Orders of US$75 or more ship free, applied automatically at checkout. Your exact shipping cost is shown before you pay.
How long does delivery take?
These estimates are for International Airmail (Tracked) and include 3 to 5 business days of processing in Japan.
- United States: 12 to 15 business days
- Canada, United Kingdom, France, Germany: 9 to 12 business days
- Australia, New Zealand, Denmark, Finland, India, Indonesia, Italy, Netherlands, Spain, Sweden, Switzerland: 10 to 13 business days
- China, Hong Kong, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam: 8 to 10 business days
- Rest of the world: 11 to 18 business days
Actual delivery can be affected by customs clearance, seasonal congestion, or carrier delays in the destination country, all of which are outside our control.
Do you offer express shipping?
Yes. As of 22 July 2026, we offer International Express Mail through Japan Post. The cost is based on order weight and is calculated automatically at checkout.
Will I pay customs or import fees?
US orders: No. As of July 1, 2026, all US orders ship DDP (duties delivered prepaid), meaning we prepay all import duties on our end. Nothing is due at your door.
Orders outside the US: Possibly. Duties and import taxes are set by your local customs authority and are not collected at checkout, so any charges on delivery are your responsibility.
We're working on rolling out prepaid duties for more countries soon.
I've been using this for a long time. I haven't had any issues with it, except that the container has been redesigned and is now harder to use. However, it lacks moisturizing power in the middle of winter, so I recommend using it in the morning rather than at night!
I used d program before the renewal. I like it because I can use it without irritating my skin even when it's rough and sensitive! I'll definitely buy it again.
Before the renewal, I used the blue d Pro, but when it was renewed, I started using the pink, thinking it would dry out my skin since it was winter. My skin started to feel worse. It was the end of the year and I was super busy at work, so I thought maybe it was stress, but I finished the whole bottle and then went on holiday. It didn't go away, and I noticed the acne lingering for about a month. It wasn't stress!? It was the pink d Pro!? I finally found the cause! I was so sad, because I'd finally gotten rid of the big pimples with the blue d Pro! I was shocked at how sensitive my skin was, how much of a difference a different series could make! That's a long introduction, lol. The blue before the renewal worked for me, so I knew it couldn't get any worse! I bought the full-size blue after the renewal without even buying the trial size. My acne disappeared in a few days... As expected, it was the pink d Pro... and the blue d Pro was just too good for my skin... lol. I should have just bought the blue without overthinking it! It has a refreshing texture but doesn't dry out my skin, as expected from dPro! Even when I was using the moisturizing Pink dPro, my skin was still judged to be dry (why?), so maybe it's better to have a cream as an added bonus? I'll definitely buy it again to keep my skin more stable.
I have combination skin and my pores are quite noticeable, but with continued use, my skin feels calmer and my texture is more refined. It's not sticky but moisturizes well, and it's easy to use before applying makeup. It doesn't sting even during sensitive times, so it's a lotion I'll keep using.
I've been using the lotion from the same line for a month now, and the blackheads in my pores have definitely decreased. I like to test things out, so I often use different lotions on each half of my face, and the side I use this on has definitely fewer blackheads. The pores on my cheeks have also decreased (though they still remain), and the blackheads on my nose have also decreased (though they still remain). I wasn't expecting much, so I was really surprised. I have open pores, clogged blackheads, and oily skin, so I feel like the smooth texture of the lotion was a good fit. I'm not sure if it's the lotion or the lotion itself, but I've used products from various manufacturers and prices in the past, and this is probably the best. I want to keep using it.