TWANY
TWANY &me Treatment Hug Mild Refill, 120ml (Fragrance-Free)
TWANY &me Treatment Hug Mild Refill, 120ml (Fragrance-Free)
@cosme rating: 4.3/7.0
For skin that tends to be sensitive.
✓ 100% authentic
✓ Ships from Japan in 3-5 days
✓ Duties prepaid for US orders
✓ Tracked delivery via Japan Post
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What it is
This medicated lotion (quasi-drug) prevents acne and can be chosen to address your everyday skin concerns. For sensitive skin. Contains active ingredients*. Prevents rough skin and acne. Its gentle, viscous texture blends comfortably without friction. Protects skin from external irritants like dryness until the next morning, leaving it healthy and radiant. Colorant-free, fragrance-free, and alcohol-free (no ethyl alcohol added). Contains botanical essences (nicotinamide, dipotassium glycyrrhizinate) and plant extracts. *This product is a refill; no bottle is included.
Ingredients
Nicotinamide*, Dipotassium Glycyrrhizate*, Water, DPG, Concentrated Glycerin, Sorbitol Solution, Maltitol Solution, Sugar Squalane, Butylene Glycol, POE Hydrogenated Castor Oil, Phenoxyethanol, Macadamia Ternifolia Seed Oil, POE(20) Sorbitan Cocoate, Carboxyvinyl Polymer, Potassium Hydroxide, Chlorphenesin, Bilberry Leaf Extract, Decaglyceryl Eicosadioate/Tetradecanedioate Solution, PEG4000, Xanthan Gum, Peony Extract, EDTA, Swertia Japonica Extract, Sage Extract *Indicates Non-indicated Ingredients indicate Other Ingredients.
How to use
When using for the first time, press the pump several times until the contents come out. The recommended amount for one use is two pumps (approximately 2ml). After washing your face, take some in the palm of your hand and gently massage it into your entire face. We recommend that you then use your palms to press the product into your face, enveloping it. Make sure to massage it thoroughly into areas that tend to dry out easily.
We ship internationally from Japan!
Frequently Asked Questions
Is this authentic?
Yes. We only buy from official retailers and directly from the brands here in Japan. Never resellers, never grey market stock.
We are beauty lovers too, so we know the worry, especially with something you are putting on your face. Authenticity is 100% guaranteed by us.
What are your shipping rates?
On orders under US$75, shipping is a flat US$20 to the United States and US$10 to all other countries.
Orders of US$75 or more ship free, applied automatically at checkout. Your exact shipping cost is shown before you pay.
How long does delivery take?
These estimates are for International Airmail (Tracked) and include 3 to 5 business days of processing in Japan.
- United States: 12 to 15 business days
- Canada, United Kingdom, France, Germany: 9 to 12 business days
- Australia, New Zealand, Denmark, Finland, India, Indonesia, Italy, Netherlands, Spain, Sweden, Switzerland: 10 to 13 business days
- China, Hong Kong, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam: 8 to 10 business days
- Rest of the world: 11 to 18 business days
Actual delivery can be affected by customs clearance, seasonal congestion, or carrier delays in the destination country, all of which are outside our control.
Do you offer express shipping?
Yes. As of 22 July 2026, we offer International Express Mail through Japan Post. The cost is based on order weight and is calculated automatically at checkout.
Will I pay customs or import fees?
US orders: No. As of July 1, 2026, all US orders ship DDP (duties delivered prepaid), meaning we prepay all import duties on our end. Nothing is due at your door.
Orders outside the US: Possibly. Duties and import taxes are set by your local customs authority and are not collected at checkout, so any charges on delivery are your responsibility.
We're working on rolling out prepaid duties for more countries soon.
This is an all-in-one lotion. I have small children, so I'm always busy after bath time. So, I was looking for an all-in-one product when the Towany counter recommended this to me. I received a sample of Fresh, but I thought it might not be moisturizing enough, so I bought Mild. It didn't dry out my skin until morning, but I was bothered by the stickiness after application, so I don't think I'll be buying it again. It's appealing that it does everything in one bottle, but I was concerned about how well it absorbed after application.
●Moist → For dry skin → A rich texture that leaves skin feeling supple. Recommended for those who want to prevent dryness and rough skin. Recommended for those who are concerned about dullness caused by dryness. ●Mild → For skin that tends to be sensitive → A gentle texture that leaves skin feeling healthy. Recommended for those who want to prevent rough skin. Recommended for those who want to protect their skin from external stimuli such as dryness. This one product is all you need for your skincare routine, so it saves time. I think it's recommended for when your skin is sensitive or you want simple care. I also like that it can be used on the back, which is prone to acne!
●Moist → For dry skin → A rich texture that leaves skin feeling supple. Recommended for those who want to prevent dryness and rough skin. Recommended for those who are concerned about dullness caused by dryness. ●Mild → For skin that tends to be sensitive → A gentle texture that leaves skin feeling healthy. Recommended for those who want to prevent rough skin. Recommended for those who want to protect their skin from external stimuli such as dryness. This one product is all you need for your skincare routine, so it saves time. I think it's recommended for when your skin is sensitive or you want simple care. I also like that it can be used on the back, which is prone to acne!
I used the sample 8 times in total. It claims to be an all-in-one product, but it's drying on its own. It's quite thick as a lotion, but too runny as a milky lotion. I need to apply cream on top. It doesn't irritate my skin.
I tried the sample and liked it, so I bought it. When I have acne or my skin is not in good condition, I use it and it improves my skin condition. It's really convenient because I only need one bottle. But I don't have any comments about it. I apply more on areas that are prone to dryness.