Carte
Carte HD Balance Care Lotion, 35ml
Carte HD Balance Care Lotion, 35ml
@cosme rating: 5.3/7.0
A balanced care lotion containing the moisturizing active ingredient heparinoid
✓ 100% authentic
✓ Ships from Japan in 3-5 days
✓ Duties prepaid for US orders
✓ Tracked delivery via Japan Post
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What it is
A moisturizing formula that goes from a thick, smooth texture to a pleasant, splashing sensation. Fresh moisture envelops the skin, leaving it plump and soft.
Ingredients
Heparinoid*, Dipotassium Glycyrrhizate*, Purified Water, 1,3-Butylene Glycol, Dipropylene Glycol, Concentrated Glycerin, L-Serine, L-Theanine, N-Acetyl-L-Hydroxyproline, N-Octanoylglycine, Mallow Extract, Pyridoxine Hydrochloride, Isostearic Acid, Disodium EDTA, Carboxyvinyl Polymer, Xanthan Gum, Glyceryl-N-(2-Methacryloyloxyethyl) Carbamate/Stearyl Methacrylate Copolymer, Glyceryl Glucoside Solution, Sorbitol Fermentation Polysaccharide Solution, Phytosterols, Polyoxyethylene Hydrogenated Castor Oil, Sodium Monohydrogen Phosphate, Sodium Dihydrogen Phosphate, Sodium Hydroxide, Phenoxyethanol, Methylparaben*; Unbranded; Other Ingredients
How to use
After washing your face, take an amount about the size of a 500 yen coin onto your palm or a cotton pad and gently massage it into your skin. For best results, wrap your face in your palms to massage it in.
We ship internationally from Japan!
Frequently Asked Questions
Is this authentic?
Yes. We only buy from official retailers and directly from the brands here in Japan. Never resellers, never grey market stock.
We are beauty lovers too, so we know the worry, especially with something you are putting on your face. Authenticity is 100% guaranteed by us.
What are your shipping rates?
On orders under US$75, shipping is a flat US$20 to the United States and US$10 to all other countries.
Orders of US$75 or more ship free, applied automatically at checkout. Your exact shipping cost is shown before you pay.
How long does delivery take?
These estimates are for International Airmail (Tracked) and include 3 to 5 business days of processing in Japan.
- United States: 12 to 15 business days
- Canada, United Kingdom, France, Germany: 9 to 12 business days
- Australia, New Zealand, Denmark, Finland, India, Indonesia, Italy, Netherlands, Spain, Sweden, Switzerland: 10 to 13 business days
- China, Hong Kong, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam: 8 to 10 business days
- Rest of the world: 11 to 18 business days
Actual delivery can be affected by customs clearance, seasonal congestion, or carrier delays in the destination country, all of which are outside our control.
Do you offer express shipping?
Yes. As of 22 July 2026, we offer International Express Mail through Japan Post. The cost is based on order weight and is calculated automatically at checkout.
Will I pay customs or import fees?
US orders: No. As of July 1, 2026, all US orders ship DDP (duties delivered prepaid), meaning we prepay all import duties on our end. Nothing is due at your door.
Orders outside the US: Possibly. Duties and import taxes are set by your local customs authority and are not collected at checkout, so any charges on delivery are your responsibility.
We're working on rolling out prepaid duties for more countries soon.
I ran out of a lotion from another brand I had been using, so I happened to see this one at the drugstore and bought it, and it was a big hit! My skin is naturally sensitive, and products that don't suit me often make it red and sting, but this one caused no irritation. I have dry, acne-prone skin, but my acne has gradually calmed down. I also feel like my shine during the day has improved. I plan to buy it again once I've used it up!
About two years ago, my skin suddenly went from oily to dry, likely due to aging or a change in diet. After struggling for several years and trying various products, I finally found this. The official website offers a 14-day trial kit, which I tried and found to be effective. I first purchased the pink High Moisture Care Line. Every morning, applying CC cream would make my face appear dry and I'd feel depressed, but it's gotten a lot better. Around summer, I switched to the green Balance Care Line, which claims to "reduce the appearance of pores." This lotion is more transparent and silky than the High Moisture Care Line. I apply three pumps at once, and it rarely spills. I didn't notice much effect on my sagging pores, but it did prevent dryness. I'm happy that it's fragrance-free, and the 15-day mini bottles are available in stores, making it easy to try. I have it at Tsuruha. The green Balance Care Line might not be able to handle the mid-winter weather in northern Japan. I think I'll go back to the pink one. Thank you. Thank you so much.
I have combination skin that produces a lot of oil on my nose and can easily develop blackheads. Since summer, the balance between oil and dryness has been off, so my lotion (Hakujun Premium) has started to sting. I couldn't use the serum (Ultimune) that I'd just bought, so I bought this. It's thick and takes a while to absorb. It doesn't cause itching or redness, so it was a lifesaver when I was in trouble. This alone dries out some areas, so I layer a moisture lotion on top of them on the dry areas. I also use Carecera emulsion, and use a dermatologist-prescribed medication for itchy areas. I think this is good for combination skin when it's very dry or rough.
As winter approaches and I'm starting to feel dry, I read reviews and bought the trial size. Since using it, my skin has become less itchy and dry, so I'm thinking of buying the larger size and seeing how it goes. I haven't noticed any particular effect on the redness or enlarged pores that have been bothering me since I was a student.
1/26 Update: When I apply this lotion before applying makeup, my pores become very noticeable. Therefore, I can't use it on days when I wear makeup. -------------------------------- I bought this because I have adult acne. I read some reviews saying that prolonged use can cause itching, so I'm being careful and using it only in the mornings at first. This is a thick lotion. Because it's thick, I like the fact that there's no friction between the cotton pad and my skin. It absorbs quickly and doesn't cause any itching. I use Ultimune serum, so even with the Karte lotion, my skin is well-moisturized, even in winter. I haven't developed any new pimples, so the lotion seems to be working on my acne. The aloe lotion I'm currently using contains ingredients I want to avoid, so I need to find a new one soon. Karte seems to be the answer for now.