Dr.Ci:Labo 敏感肌专用药用乳液 Exa，145毫升

Yes. We only buy from official retailers and directly from the brands here in Japan. Never resellers, never grey market stock.

We are beauty lovers too, so we know the worry, especially with something you are putting on your face. Authenticity is 100% guaranteed by us.

On orders under US$75, shipping is a flat US$20 to the United States and US$10 to all other countries.

Orders of US$75 or more ship free, applied automatically at checkout. Your exact shipping cost is shown before you pay.

These estimates are for International Airmail (Tracked) and include 3 to 5 business days of processing in Japan.

• United States: 12 to 15 business days
• Canada, United Kingdom, France, Germany: 9 to 12 business days
• Australia, New Zealand, Denmark, Finland, India, Indonesia, Italy, Netherlands, Spain, Sweden, Switzerland: 10 to 13 business days
• China, Hong Kong, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam: 8 to 10 business days
• Rest of the world: 11 to 18 business days

Actual delivery can be affected by customs clearance, seasonal congestion, or carrier delays in the destination country, all of which are outside our control.

Yes. As of 22 July 2026, we offer International Express Mail through Japan Post. The cost is based on order weight and is calculated automatically at checkout.

US orders: No. As of July 1, 2026, all US orders ship DDP (duties delivered prepaid), meaning we prepay all import duties on our end. Nothing is due at your door.

Orders outside the US: Possibly. Duties and import taxes are set by your local customs authority and are not collected at checkout, so any charges on delivery are your responsibility.

We're working on rolling out prepaid duties for more countries soon.