I love this product so much that I hope it never gets discontinued. First of all, the texture melts with the heat of my skin, so I don't feel any friction at all. I love this texture, and the cleansing time has become a treat for me. And it removes makeup perfectly. What I'm particularly impressed with is that when the blackheads on my nose feel rough, I just gently massage it in before washing my face in the morning, and they're gone in seconds. However, the volume is small, so it can be a bit of a pain in the wallet. But this cleansing balm is one of a kind, so I keep buying it. I highly recommend it and want everyone to try it.