Australia, Austria, Bahrain, Belgium, Canada, China, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, and Vietnam.

For customers residing outside of these countries, please connect with our team here to arrange for a special delivery.

To ensure that your order find its way to you with care, we ship from Tokyo and we use Japan Post, renowned for its reliability and global reach.

We offer a range of shipping methods: 

• Standard Airmail: This is the most cost-effective option for those who are able to wait and do not require tracking. Delivery is estimated to take 3-4 weeks, depending on your proximity to Japan.

• Expedited Airmail: For those who prefer peace of mind, this option includes tracking (available for an additional $4). Estimated delivery falls between 5-15 business days, depending on your proximity to Japan.

• Express Delivery (EMS): This is the fastest delivery option and also comes with tracking options (additional $4). Delivery estimates are 2-12 business days depending on your proximity to Japan.

For further information on Japan Post's services, please visit their website here.

Iinternational shipping can feel complex and expensive. That's why we partner with the national carrier and we do not do any mark ups on shipping fee.

Shipping fees are automatically calculated at checkout, ensuring you only pay for the precise weight of your order. We utilize 1kg intervals (up to 5kg) to optimize on your international shipping fee.

For orders exceeding 5kg, we offer two convenient options:

• Split Your Order: Simply divide your order into smaller packages to take advantage of our optimized weight tiers.
• Special Delivery: If you require a single shipment for larger orders, feel free to contact us for a special arrangement.

Once your order is placed, we will curate your selections within 3-4 business days.

In the rare instance that an item is unavailable due to low stock or discontinuation, we'll personally reach out to you. We'll either present you with suitable alternatives that might suit your needs, or promptly issue a full refund for the out-of-stock item.

Yes, due to international airmail regulations, certain items cannot be delivered. This includes sunscreens, nail polish, aerosol sprays, hair tonics, and any flammable products.

We understand this might be a slight inconvenience, and we apologize for any disappointment. For a comprehensive list of restricted items, please visit Japan Post website here.