Shipping & Rates
What are your shipping rates?
All orders are shipped directly from Japan. We offer $10 flat-rate tracked shipping worldwide, with free shipping on orders over $60 USD.
Your shipping rate will be calculated and shown at checkout before you complete your purchase.
Do you offer free shipping?
Yes, we do! Orders over $60 USD ship free automatically. No code needed.
Which carrier do you ship with?
All orders are shipped via Japan Post, Japan's national postal service.
Which countries do you ship to, and how long does it take?
We ship worldwide from Japan. Below are the typical destinations we deliver to, along with estimated delivery times after dispatch:
5–7 days
China, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam
8–10 days
Australia, Canada, Finland, France, Germany, Switzerland, United Kingdom
11–14 days
Austria, Bangladesh, Belgium, Denmark, Egypt, India, Indonesia, Italy, Mexico, Netherlands, New Zealand, Pakistan, Peru, Poland, Russia, Spain, Sweden, Turkey, United Arab Emirates, United States
15–17 days
Argentina, Brazil, Ghana, Hungary, Iran, Philippines, Saudi Arabia, Sri Lanka
Don't see your country? Reach out to us here and we'll do our best to assist.
Do you offer expedited shipping?
Yes, expedited shipping via EMS (Express Mail Service) may be available.
Please reach out to us here before placing your order, and we will check the rates for you. Additional shipping charges will apply.
Do you offer gift wrapping?
We do not currently offer gift wrapping or personalised gift messages. That said, if you're shopping for a special someone, check out our ready-to-gift sets here — they come pre-packaged and make for a lovely present with no extra effort needed.
We hope to offer full gifting services in future, so stay tuned!
Are there items that cannot be shipped internationally?
Yes. Certain products such as sunscreen sprays, perfumes, aerosol sprays, and other flammable or pressurised items cannot be shipped internationally by air.
If any item in your order is affected by shipping restrictions or changes in delivery regulations, it will be removed from your order and you will not be charged for it — you will only pay for items that can be successfully shipped.
Order Processing
How long does it take to process my order?
Once your order is placed, our team begins sourcing your items immediately within Japan. Processing typically takes up to 3-5 days.
If processing takes longer than expected, we will reach out to you directly via email to confirm whether you'd like to proceed. No charges will be made until you have confirmed.
How will I know when my order has shipped?
Once your order is dispatched, you will receive an email with your tracking number and a link to monitor your delivery. Please keep an eye on your tracking updates to avoid missed deliveries.
Once your parcel leaves Japan, it will be handled by your country's customs and local postal services — for any delivery queries after that point, please contact your local postal service directly with your tracking number.
What does it mean if an item says [Backordered]?
Items marked as [Backordered] are available for purchase, but stock availability is not guaranteed as they may have already sold out across our suppliers.
Our team will do their best to source the item for you — if successful, your order will be processed automatically. If we are unable to secure it, that item will be cancelled from your order at no charge and you will be notified via email.
I accidentally placed a wrong order. Can I make changes?
Please contact us here immediately and we will do our best to help. However, as our team begins sourcing your items right away, we are unable to guarantee changes once an order has been placed.
Our policy does not allow for cancellations, refunds, or exchanges after an order is confirmed, so we strongly encourage you to review your order carefully before checking out.
I accidentally entered the wrong shipping address. Can I change it?
Please contact us here as soon as possible and we will do our best to update your address before your order is dispatched.
However, we cannot guarantee changes once processing has begun, and we are unable to take responsibility for orders shipped to an incorrectly entered address.
Please double-check your shipping details carefully before completing your purchase.
Duties, Customs & Returns
Will I be charged import duties or taxes?
Depending on your country and order value, your local customs authority may apply import duties or taxes upon arrival.
This is common in countries such as the UK, EU member states, Canada, Mexico, Brazil, Indonesia, and India, among others.
These charges are outside our control and are the responsibility of the customer. We recommend checking your country's import regulations before placing your order.
What should I do if my order is lost or stuck in customs or transit?
If your tracking has not updated in an unusually long time or shows no movement, please first check whether you have received any notices from your local customs or postal service — missed delivery slips and customs notifications are a common reason for delays, and parcels are often held at a local facility waiting for collection or clearance.
You can use the tracking number provided in your dispatch email to follow up directly with your local postal service.
If your local postal service is unable to assist, please reach out to us here and we will liaise with Japan Post on your behalf to investigate.
Please note that the majority of transit delays occur on the destination country's end, and are outside of our control. We are also unable to take responsibility for theft or loss caused by local postal services.
What happens if my parcel is not collected and returned to Japan?
If a parcel is returned to us due to a failed or missed collection, please contact us here to arrange redelivery. An additional handling fee of US$15 plus re-shipping charges will apply.
Please note that it is the customer's responsibility to monitor their tracking and get in touch with us in the event of a return — we are unable to proactively track and follow up on every returned parcel individually.
Returned items that are not claimed within 30 days of being returned to us will be disposed of and we will be unable to offer a refund or reshipment after this point.